SHIPPING POLICY

  • Free Shipping on all orders over the value of Rs.1990.
  • We charge Rs.150 on all orders under the value of Rs.1990
  • Orders placed by 3:00 PM (Pakistan Standard Time) will be shipped the same day via Registered Courier Service.
  • Orders received after 3:00 pm will be dispatched the next day.
  • Orders received on Sundays and on Pakistan’s National Holidays will be processed and shipped on the next working day.
  • Delivery time is between 4 to 7 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or our mega sales events.
  • We will deliver to the home or office address indicated by you when you place an order.
  • We cannot deliver to PO boxes. All deliveries must be signed for upon receipt. We will try at least twice to deliver your order at the address indicated by you.
  • Incase of self collection or any address where we think that the courier network is not available we demand for advance payment .  
  • If you have any questions you can contact us info@getsclothing.com
 
 
 

EXCHANGE & REFUND POLICY

RETURNS & EXCHANGES

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 7 days from the date of delivery to claim for the return or exchange if :

  • The item(s) is faulty, damaged, or defective at the time of delivery.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • The product received does not match the size ordered.

WHEN WILL MY RETURN BE PROCESSED?

  • We aim to process all returns with 5-7 working days of receiving.
  • During busy sale events please allow up to 14 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

  • In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to GET CLOTHING  by contacting us via email at info@getsclothing.com within 7 days of the delivery date. 
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

DO YOU OFFER REFUND? 

  • Yes we do refund in case damaged or if there was a mistake by packing staff and the product received does not match the product you have ordered.
  • In the case of refund shipping and handling charges will not be refunded. 
  • The minimum period for processing refund is 7-10 working days.

RETURNS: SALE & DISCOUNTED PRODUCTS

Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.

 

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product was tampered with.

Note: For further queries about exchanges and returns, please contact us info@getsclothing.com